Blog
The Seventh Level: Literate Thinking
Dec 16, 2021
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It took your business both effort and persistence-but you've made it. Your customer has finally reached the Seventh Level:Literate Thinking. This reflects the highest level of engagement in our academic framework. Customers who arrive at this level don't simply get here accidentally. They've been...
Level 6: Critical Engagement
Dec 09, 2021
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Our blog series on the Seven Levels of Engagement has arrived at the ‘Delight’ Phase. You’ve worked really hard to bring your customer to this higher Level of engagement, and it’s about to pay off. You’re heading towards customer interactions that move beyond simply...
